We are thrilled to reveal the accessibility of AWS conversational AI partner solutions, which enables enterprises to execute top quality, extremely effective chatbot, virtual assistant, and Interactive Voice Response (IVR) options through the domain competence of AWS Partners and AWS AI and device knowing (ML) services.
The partners highlighted in this announcement consist of Cation Consulting, Deloitte, NLX, Quantiphi, ServisBOT, TensorIoT, and XAPP AI These partners utilize Amazon Kendra, Amazon Lex, and Amazon Polly, along with extra AWS AI/ML services, in their solutions
Overview of conversational AI.
The need for conversational AI (CAI) interfaces continues to grow as users prefer to connect with services on digital channels. Organizations of all sizes are developing chatbots, voice assistants, and IVR options to increase user satisfaction, minimize operational costs, and streamline company processes. COVID-19 has further accelerated the adoption, due to social distancing guidelines and shelter-in-place orders.
Conversational AI interfaces, like chatbots, voice assistants, and IVR, are utilized broadly across a wide array of market sectors and utilize cases. CAI solutions surpass customer service to additional use cases across markets– for instance, triaging medical symptoms, reserving a visit, moving cash, or signing up for a brand-new account.
TensorIoT delivers industry-leading conversational AI solutions, consisting of Alexa apps, Amazon Lex chatbots, and voice applications on the edge and in the cloud. Whether users interact via phone, web, or SMS, TensorIoT has expertise developing end-to-end options.
Deloitte, an AWS Premier Consulting Partner, is one of the leading service suppliers in the style, shipment, implementation, and scalability of high ROI conversational experiences across industries. Quantiphi utilizes in-house accelerators developed on top of AWS AI/ML services to implement conversational AI options. TensorIoT provides industry-leading conversational AI services, consisting of Alexa apps, Amazon Lex chatbots, and voice applications on the edge and in the cloud. Our AWS Partners for conversational AI aid make AWS one of the best places for all your CAI work. Discover more about conversational AI use cases at AWS or explore our AWS conversational AI partners for more information.
Quantiphi uses in-house accelerators developed on top of AWS AI/ML services to execute conversational AI options. Quantiphi utilizes its expertise in CAI to create and implement complicated conversation flows, obtain insights, and develop dashboards showcasing impactful essential performance indications. Quantiphi has carried out CAI solutions for a significant health care service provider, a national utilities company, and more.
We are moving past the days of simple question and respond to services. Chatbots have advanced beyond basic decision trees to integrate sophisticated natural language understanding (NLU) that not just comprehends a users Intent, however allows the chatbot to respond properly in a method that satisfies the user. We are seeing further improvements in CAI to cover real multimodal experiences, wherein users can connect via voice and text simultaneously.
Luckily, there is assistance on this journey. The 7 AWS Partners for CAI noted in this post have proficiency in launching extremely reliable chatbot and voice experiences, developed on top of AWS AI/ML services.
AWS conversational AI partner options.
With AWS conversational AI partner options, business can use the competence of AWS Partners, utilizing AWS AI/ML services, to construct premium, highly efficient chatbot and voice experiences. This allows you to increase user satisfaction, decrease operational expenses, and attain company goals– all while accelerating the time to market.
The following highlights our initial AWS Partners for conversational AI.
Cation Consulting, the maker of the Parly.ai platform, use natural language conversational AI to develop multilingual, multi-channel options. Cation Consulting assisted Ryanair develop a chatbot that enhances its customer assistance experience, assisting customers find answers to their concerns rapidly and quickly.
Discussions by NLX ™ enables companies to transform consumer contact into personalized client self-service. The platform allows non-technical users to construct and handle chat, voice, and multimodal conversational experiences, assisting brand names track and elevate customer self-service into a strategic property. NLX clients consist of a global beverage producer, a prominent international airline company, and more.
ServisBOTs conversational AI platform enables businesses to build and manage self-service chatbots and voice assistants, faster and easier. ServisBOT provides tools for building and enhancing innovative services, including covering multi-bot environments, security, backend combinations, and analytics. The platform likewise uses low-code tooling, plans, and recyclable elements for business users. ServisBOTs clients consist of an international monetary services corporation, a global insurance coverage company, a federal government agency, and more.
XAPP AIs Optimal Conversation ™ Studio empowers enterprises to create smart virtual assistants for voice and chat channels. OC Studio provides content, dialog and model management, regression testing, and human-in-the-loop workflows to enable constant CAI change, and thus a more efficient and effective conversational experience. XAPP AIs Optimal Conversation ™ Studio platform powers over 1,200 conversational AI options for over 100 clients across consumer packaged products, automobile, insurance, media, retail, education, nonprofit, and government areas.
Our AWS Partners for conversational AI help make AWS one of the finest places for all your CAI work. Discover more about conversational AI use cases at AWS or explore our AWS conversational AI partners to learn more. Contact your AWS account manager for extra information or concerns, consisting of how to become an AWS Partner.
Building a premium, highly efficient CAI user interface can be challenging for some, offered the free-form nature of communications– users can say or compose whatever they like in various ways. Carrying out a CAI service involves choosing use cases, specifying Intents and sample utterances, creating conversational circulations, integrating backend services, and screening, monitoring, and determining in an iterative method.
Deloitte, an AWS Premier Consulting Partner, is one of the leading company in the style, delivery, application, and scalability of high ROI conversational experiences throughout markets. Deloittes worldwide CAI experts deliver solutions that are highly personalized, context-aware, and developed to serve users at any time, any place, and on any device. Deloitte has carried out CAI services for Fortune 500 enterprises throughout the monetary services, hospitality, telecommunications, pharmaceutical, healthcare, and energy areas.
About the Authors
Arte Merritt leads collaborations for Contact Center Intelligence and Conversational AI. He is a regular author and speaker in the conversational AI space. He was the co-founder and CEO of the leading analytics platform for conversational interfaces, leading the business to 20,000 customers, 90B messages, and multiple acquisition offers.